One Network. Three Business Solutions.
Reduce Cost. Outsource the Work. Grow Your Retail Reach.
MyNetwork Group provides AI-powered business optimisation, managed outsourcing and end-to-end retail solutions.
MyNetwork Hub
AI · Automation · Optimisation
MyNetwork BPO
AI Agents · People · Outsourcing
MyNetwork Retail
Sourcing · Supply Chain · Retail
One Network. Three Business Solutions.
One Network. Three Business Solutions.
MyNetwork Hub
Reduce Operating Costs.
We analyse how work moves through your business and use AI, automation and process optimisation to remove repetitive work, improve efficiency and reduce operating costs.
MyNetwork BPO
Outsource the Work.
Give MyNetwork the administrative or operational workload. We determine what should be automated, what AI agents can handle and where people are still required.
MyNetwork Retail
Get Products to Market.
MyNetwork Retail connects the partners required to source, launch, distribute and sell physical products through retail.
The MyNetwork Model
You Don't Need to Build Everything Yourself.
Business problems rarely require only one supplier. You may need technology specialists, sourcing partners, manufacturers, freight companies, warehouses, distributors, outsourced teams or retail partners. MyNetwork connects the right parties and manages the solution around your requirement.
One problem. The right network. One managed solution.
AI · Automation · Optimisation
Where Is Your Business Still Paying People to Do Work AI Can Handle?
MyNetwork Hub cuts operating costs by removing repetitive work. You get more capacity from the same team, faster customer response times and clear visibility of what is happening in your operation.
AI Opportunities
Read, classify, prioritise, route and prepare responses
Customer Service
Handle repetitive customer queries and escalate exceptions
Sales
Research customers, update CRM, prepare information and manage follow-up
Collections
Prioritise accounts, automate follow-up and escalate exceptions
Reporting
Collect operational data and automatically produce reports
Returns
Track cases, identify stalled returns and manage follow-up
Procurement
Monitor supplier communication, stock and outstanding actions
Administration
Process documents, capture information and manage repetitive workflows
Business Optimisation
Fix the Process. Then Automate It.
AI should not be deployed into broken processes without first understanding the process.
We analyse how the work currently happens before deciding whether the solution requires process redesign, automation, AI, outsourcing or a combination.
Business Operations & AI Audit
Business Operations & AI Audit
We Analyse
Customer Receives
Operations Optimisation Roadmap
- 01Remove
- 02Simplify
- 03Automate
- 04Use AI
- 05Outsource
- 06Keep Internal
AI Agents · People · Managed Operations
Don't Outsource Headcount. Outsource the Outcome.
We build the operating model around the workload rather than automatically adding people.
Traditional Outsourcing
MyNetwork BPO
BPO Services
Customer Operations
Customer support · Email · Chat · Account administration · Onboarding
SVC. 01Back Office
Administration · Data processing · Document processing · CRM administration · Reporting
SVC. 02Sales Operations
Lead research · CRM · Customer follow-up · Quote administration · Proposal support
SVC. 03Collections
Payment follow-up · Account administration · Customer communication · Escalation · Reporting
SVC. 04Returns
Returns administration · Customer communication · Courier coordination · Warehouse follow-up · Case management
SVC. 05E-commerce
Order administration · Customer queries · Product administration · Marketplace administration · Fulfilment coordination
SVC. 06Sourcing · Supply Chain · Retail
Have a Product You Want to Sell Through Retail?
MyNetwork Retail connects the people, infrastructure and commercial relationships required to take physical products from source to shelf.
Retail Services
Product Sourcing
Manufacturer sourcing · OEM/ODM sourcing · Supplier negotiation · Procurement · Product specification · Cost optimisation
SVC. 01Supply Chain
Freight coordination · Importing · Warehousing · Inventory · Distribution · Fulfilment · Returns
SVC. 02Market Entry
Market assessment · Route-to-market · Channel strategy · Commercial structures · Pricing and margin modelling · Local operating partners
SVC. 03Retail
Retail introductions · Buyer engagement · Retail onboarding · Listings · Promotional planning · POS execution
SVC. 04Product Launch
GTM strategy · Launch planning · Sales enablement · Retail activation · E-commerce activation · Promotions
SVC. 05Retail Optimisation
Sell-through · Stock management · Replenishment · Pricing · Promotional performance · Channel optimisation
SVC. 06We Build the Right Network Around Your Requirement.
Depending on the project, MyNetwork can connect and coordinate manufacturers, sourcing agents, freight providers, importers, warehouses, distributors, retailers, e-commerce platforms, marketing/POS providers and fulfilment partners.
From Product to Customer. We Connect the Pieces.
Method
How We Work.
However you engage MyNetwork — Hub, BPO or Retail — the approach is the same.
01
Diagnose
Understand how the current operation works. Identify bottlenecks, costs, delays and customer pain.
02
Simplify
Remove unnecessary process steps.
03
Automate
Use workflow automation and AI where it creates measurable value.
04
Build
Design the right combination of systems, people and processes.
05
Operate
Run the function with your team, through MyNetwork BPO or with our partners.
Who We Help
Who We Help.
Growing Businesses
Need capabilities without building large internal teams
AUD. 01Enterprise
Need cost reduction, AI, automation and operational optimisation
AUD. 02Brands
Need sourcing, market entry, retail and product-launch support
AUD. 03International Companies
Need local partners and market infrastructure
AUD. 04Retail & Distribution
Need product, supply-chain and operational support
AUD. 05Problems We Solve
What Are You Trying to Solve?
You don't need to understand our structure before contacting us — tell us the problem.
For Growing Businesses
Enterprise Capability Without Enterprise Overhead.
MyNetwork can connect growing businesses with shared operational capabilities including procurement, sourcing, warehousing, logistics, customer service, administration, AI, marketing support, technical resources and tender assistance.
Proof
Case Studies.
The examples below are illustrative placeholders showing the format of our case studies. They are not completed client work.
Representative example — case study to be added
AI & Email Optimisation
- Problem
- High email volume, slow response times
- MyNetwork Solution
- AI Inbox Agent + workflow redesign
- Partners / Technology
- MyNetwork Hub AI agents
- Result
- [Result to be added]
Representative example — case study to be added
Returns Optimisation & BPO
- Problem
- Stalled returns cases, unclear ownership
- MyNetwork Solution
- Process redesign + outsourced returns team
- Partners / Technology
- MyNetwork Hub automation · MyNetwork BPO
- Result
- [Result to be added]
Representative example — case study to be added
Retail Product Launch & Sourcing
- Problem
- Product with no route to retail shelves
- MyNetwork Solution
- Sourcing, importing and retail onboarding
- Partners / Technology
- MyNetwork Retail sourcing & logistics partners
- Result
- [Result to be added]
About MyNetwork Group
Built Around One Simple Idea.
Businesses shouldn't need to build every capability themselves. MyNetwork connects technology, people, specialists and operating partners around the customer's requirement. Whether the objective is reducing operational cost, outsourcing administrative work or taking a product into retail, we build the network required to execute it.
Our Experience Spans
Tell us the problem
What Do You Want to Build, Fix or Outsource?
Tell us the problem. MyNetwork will determine the right combination of people, technology, AI and operating partners required to solve it.
Enquiry · Draft